ISO9001:2015 Continued Certification
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In a nutshell the service and repair of pallet trucks is what HallmarkFIX does (very well). However, that’s not the whole story, how do we maintain our position as a leading provider of these services? Hard work, a positive attitude to customer service and the realisation that even the best run companies need some help to keep up standards.
For 20 successive years we have successfully passed an external audit to assess our systems and ensure that we meet the regularly changing requirements of this international standard. Each year we find that we have made useful changes that haven’t always been logged into our procedures or work instructions which leads into some late-night activity for our Quality Manager prior to the external audit! This year saw even more pressure on our systems, with a major revamp of the standard, resulting in the need to fully re-write our Quality Manual.
Is ISO9001 important?
We believe so; not only because our certificate carries the coveted UKAS logo in addition to that of ISOQAR who issue the certificate but also, after the process, we come out of it with renewed confidence that we are operating at maximum efficiency. In other words that our systems really are world class.