The FIX Team

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Meet the team – we're here to help, however we can!

At HallmarkFIX, we all feel that it’s important to be as accessible as we possibly can to our customers.

Clive, Christine, Karen, Tracey and Roger  are all committed to good, old-fashioned customer service – quick, efficient, cost-effective problem solving, all with a smile!

Clive Perry - Service Manager

Clive is responsible for overseeing day-to-day operations of our inspection and repair service, including organising our engineers. He claims to have had an 11-year interview!

Christine Holford - Customer Support Manager

Christine has been with us from day one and is our quality manager, bookkeeper and administrator as well as keeping the rest of us under control!

Tracey Sunderland - Key Accounts Executive

Our most recent appointment, Tracey brings with her a wealth of sales experience and strong administrative skills.

Roger Grimshaw - Director

Roger oversees everything, keeping an eye on company performance whilst empowering the team to exceed our customer's expectations.

Karen Mitchell - Service Administrator

Karen works with Clive in delivering our day-to-day service and is responsible for maintaining our customers' service records as well as sending reminders when services are due.

Engineers Based Nationwide

We have pallet truck engineers based all over the country, which means we're never too far away to be on site as soon as you need us.

Our core leadership team is deliberately small – it means you’ll be dealing with the same people on a consistent basis, for a seamless service. We get to know our customers well over the years, so we can understand what you need from us. Our international standard ISO9001:2015 means that we operate to world class standards.

Our team of engineers, which has members all over the UK, are specialists in manual handling equipment repair, and work to agreed SafeContractor® standards. They’re a friendly and helpful bunch, too – they’ll do everything they possibly can to make sure everything runs smoothly, and that you’re satisfied with our service.

Work with us

If you’re an independent pallet truck engineer, we want to hear from you! We work with contractors across the UK, giving you the opportunity to grow your business through our ISO9001:2015 accredited systems and our nationwide client base. Click below to find out more about working with the FIX team – what we need from you, and what you’ll get from us.