Pallet Truck Repairs – a Credible Alternative to a New Truck?
Posted on | Posted in General
It’s not unusual for the first question in an enquiry to HallmarkFIX to be ‘How much will it cost to repair my pallet trucks?’
Is this really what the caller means or is it just a good way to start the conversation? We would suggest that the real question is:
‘Can these trucks be repaired?’ Although this can be answered yes or no, no one (not even us!) can answer that without seeing them. However, a repair may be a cost effective alternative to a new truck.
Questions, questions, questions!
If a repair appears hopeful, the next question is: ‘Is this supplier credible?’ Do they have good testimonials, a professionally designed website, and adequate insurance? Are they accredited by Safecontractor® and even ISO9001? Are enquiries handled quickly and professionally?’ If it helps, we meet all these criteria!
What will it cost?
If everything looks good so far, the price now becomes a consideration. Having been given an estimate, you may wish to ask yourself if it seems realistic. After all, the contractor will need to send a skilled engineer on site complete with van, tools and spares.
The old maxim – ‘Buy cheap; buy twice,’ generally applies.
What if repairs aren’t possible?
We offer two guarantees. Firstly, if we believe the truck(s) is beyond economical repair, we’ll tell you. Secondly, the cost will be considerably less than buying a good quality new truck.
Some things never change
In the words of John Ruskin: “It’s unwise to pay too much, but it’s worse to pay too little. When you pay too much, you lose a little money – that’s all. When you pay too little, you sometimes lose everything because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot – it can’t be done. If you deal with the lowest bidder, it is well to add something for the risk you run. If you do that you will have enough to pay for something better.”
Written in the Victorian era, it is as valid today as it was then.
Call our Service Manager now on 0161 272 1900 today. If you’re on the UK mainland, we can probably help.